DISKMANdotNet

Web Hosting Specialists

DISKMANdotNet

Web Hosting Specialists

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Our Task And Aproach

The team at DISKMANdotNet approached FL3P to help migrate their current billing & invoicing practices for their web hosting business, away from a manual based process, to a all in one automated system that not only saves internal time & creates better efficiency, but allows customers to manage their own services in a way they’ve never been able to before – and all of this allowing the reduction of internal doubling handling – paving the way for a better customer experience.

The business problem we solved

  1. Migrate customer data from current accounting system into a purpose built software (WHMCS).
  2. Customise the WHMCS installation to not only import customer data, but match up all the services owned by that customer.
  3. Initiate a transfer of registrar, as the current provider was no longer cost effective – all without major disruption to client services.
  4. Providing support & training on best practices with WHMCS to ensure the system stays at the source of truth for the business.
  5. Providing ongoing mentoring and advisement on future enhancements that will build the DISKMAN console into a one stop shop for busy customers to get the assistance they need pronto.

What we did

FL3P had a discovery consultation with the DISKMAN team to find out the objectives – to which the biggest issue they were facing was a lot of internally double handled tasks. During the initial stages of the project journey – the team, after using the FL3P My Account system were inspired to look at how they could adapt their console to better service their customers. Over the 6 – 8 week project period, we were not only able to migrate an entire billing system for over 700 clients & their respective services, but we were able to add additional enhancements to the console which allow VIP & Reseller customers to access their special pricing.

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