BIG CHILDCARE

Before / After School & Vacation Care Specialists

BIG CHILDCARE

Before / After School & Vacation Care Specialists

Back

Our Task And Aproach

With over 30 locations + a centralised Head Office, the team at Big Child Care looked to FL3P to service their day to day IT Operations Management.

The business problem we solved

  1. Ensure core business systems were updated, secure, and always available.
  2. Provide Level 1, Level 2 and On Site support for both site locations & head office.
  3. Provide Disaster Recovery support when things didn’t go to plan.

What we did

Over the course of 4 years, FL3P fielded over 1,200 calls & support tickets for Big Child Care, helping to ensure team across 30 locations were connected and able to maintain BAU processes.

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